Did You Hire an Employee or a Window Cleaner?
Article #1: Did You Hire an Employee or a Window Cleaner?
All owners of window cleaning companies have been there. You are doing a final walk-through of a job and you start noticing "mistakes". One screen wasn’t re-installed correctly, several sills were not wiped properly, and some of the windows were missed in the corners due to lazy fanning. You feel the veins in your temple start to throb…
To be fair, any of us can have an off-day where we have things on our mind that cause us to become distracted and miss things. However, if you are noticing these little details missed on a regular basis, it could be because you have an employee working for you, and not a window cleaner.
Let me explain: Over the years of hiring, I have discovered two distinct designations in paid workers: The Employee and The Window Cleaner. I use this language throughout the work day, so much so that my techs get tired of hearing about it. Here’s why you, as a business owner, need to understand the difference.
The Employee has no investment in the company or work. It is just another job, one they will leave at a moment’s notice if a better “opportunity” (i.e. to make $.30 more an hour) comes along. They will do the minimum work necessary to count as “working”. They lack a desire to problem solve, and if they run into any situation that might challenge their skills, they will defer to you or someone else on the crew without even making an effort. They complain and/or pout about labor intensive and detail-oriented tasks. They are clock watchers and will work on a task just long enough to feel they have “earned” their pay. Then, they will move on to the next task whether the previous one was completed or not. The Employee needs to be told exactly what to do, and once their assigned task is done, they will stand around or return to the truck unless you give them another task.